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Pay > Browser Compatibility

Browser Compatibility

TFI Pay Online Portal works with all the major internet browsers.
Please ensure your browser is always up to date to avoid any layout / functionality problems when using the TFI Pay Online Portal.

Internet Explorer Compatibility Issues / Troubleshooting

Some versions of Internet Explorer have known browser compatibility / error issues, preventing the user from using the online portal correctly.
The website's layout does not look correct and some functions do not work. (see screenshots below)

Incorrect Website Layout | View Original Screenshot   Correct Website Layout | View Original Screenshot
Incorrect Website Layout   Correct Website Layout

How to resolve the Compatibility issues / errors
Fix the layout / functionality issues regarding TFI Pay Online Portal website.
(Should apply to versions 9,10,11 of Internet Explorer)

Step 1
Using Internet Explorer, visit TFI Pay Online Portal login page at

Step 2
Go to settings in Internet Explorer (the gear icon on the top right of the web browser) and select "Compatibility View Settings".

Compatibility View Settings

Step 3
A new window will appear. Click the "Add" button to include the website in the compatibility list, then click "Close".

Add website to Compatibility List   Close Compatibility List Window

Step 4
Now reload the website. If it prompts you to sign in again, do it. The TFI Pay Online Portal website should work correctly now.

Correct Website Layout | View Original Screenshot

TFI Pay Online Portal — Correct Website Layout

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